Last updated: [DATE]. Operator: [COMPANY LEGAL NAME, ADDRESS].
Pet Care Alliance is software for pet-care businesses to schedule visits, message clients, invoice and run payroll. You get an account for your business (the "Account") and can invite your team and your clients.
You must give accurate information and keep your password and two-factor codes secret. You are responsible for what happens under your Account, including actions of staff you invite. Tell us promptly at help@petcarealliance.com if you suspect unauthorised access.
You own the data you put into Pet Care Alliance, including your clients' and their pets' details. We process it only to provide the service, as described in the Privacy Policy. You are responsible for having the right to enter it and for telling your own clients how you use it. You can export your data at any time from Integrations, then Backup.
No unlawful use, no attempts to break or probe the service or other customers' data, no sending spam through the messaging features, no uploading malware or content you have no right to share.
You also agree not to do any of the following, unless we have agreed to it in writing:
We may limit, suspend or close an Account we reasonably believe breaks this section, and we may take other steps the law allows. Nothing here stops you from using your own data, or from using the service as a customer of a pet-care business.
Pet Care Alliance, including the software, its screens and design, our text, pictures, help articles, the Mazy and Peanut assistants and our name and logos, belongs to us or our licensors. While your subscription is active, we give you a limited right to use it to run your business; you get no other rights in it. Unless we agree in writing, you may not copy, reproduce, frame, mirror, sell or publish any part of it (by hand or by automated tools), or make something that imitates its design, other than sharing pictures of your own data with your own team and clients. Screens, guides and material that are only available after signing in are confidential: do not share them outside your business. If you think you have found a security problem, tell us at security@petcarealliance.com and do not test further without our written permission. If you send us ideas or feedback, we may use them freely and owe you nothing for them.
Pet Care Alliance also lets pet owners find businesses in the Pet Care Alliance Marketplace. While you have a paid subscription, your Account is listed there unless you switch listing off under Settings, then Pet Care Alliance Marketplace. Accounts on a free trial are not listed. When listed, your business name, town, the services you offer, your tagline, your "about" text and your credentials badges (for example insured) may be shown to clients of other businesses that use Pet Care Alliance, and clients of those businesses may ask us to introduce them to you. Businesses that offer the same services as you are not shown to each other's clients. When a pet owner asks for an introduction we send you only the details they chose to share, and you receive it as a new lead. Their details are theirs and may be used only to answer that request, in line with the Privacy Policy and applicable law. Your own clients are shown other businesses in the Pet Care Alliance Marketplace that do not offer the same services as you; this is part of the service and cannot be switched off. We may introduce paid placements, partner offers or referral fees in the future and will give notice and update these terms before you are charged anything.
Free listing. A business may also sign up for a free listing in the Pet Care Alliance Marketplace without using the rest of the service. We review every free listing before it is shown, and we may decline, hide or remove one at our discretion, for example if it is inaccurate, unsafe, used to research our service for a competitor, or breaks these terms. You confirm that the details and photos you publish are accurate and that you have the right to use them. A free listing account can edit its listing, photos and account settings, and receives pet owners' introduction requests by email; it does not include the rest of the software, customer support or the Mazy helper. These terms apply to free listings too, except the parts about subscriptions, billing and refunds. A free listing costs nothing; if that ever changes we will give at least 30 days' notice by email first, and you can close the account at any time. A free listing business may start a free trial of the full service at any time.
Our prices are listed at www.petcarealliance.com/pricing. Card payments are processed by Stripe; text messages by Twilio; accounting sync by Intuit QuickBooks. Their terms apply to those features.
Free trial. New businesses get 30 days free. No card is needed to start, and you are not charged unless you choose a plan. If you choose a plan during the trial, the first charge is on the day the trial ends.
Billing. Plans are billed in advance, monthly or yearly. On the Team plan, each active team member (a manager, or a team member with at least one visit that month) is billed monthly after the month ends. Text-message charges, if any, are billed monthly. There is no contract and no setup fee.
Cancelling. You can cancel at any time under Settings, then Subscription. You keep full access until the end of the period you have paid for, and you are not charged again. You can export your data at any time, free.
Refunds. Monthly charges are not refunded for the remainder of a month, and you are never charged for a month after you cancel. If you cancel a yearly plan within 30 days of a yearly charge, we refund that charge in full. After 30 days we refund the unused whole months, worked out at the regular monthly price (because the yearly price includes two free months). If we charged you in error, or the service was unavailable for a long period through our fault, contact us and we will make it right.
Fair use of storage. Every plan includes generous storage for photos, videos, voice notes and files; the amount included is shown on the pricing page. If a business stores more than that, we will tell it first and give it at least 30 days to remove older files or keep them at the extra-storage price shown on the pricing page. Charter discounts do not apply to extra storage.
Price changes. We give at least 30 days' notice by email before a price change applies to you.
Charter Members. The first businesses to subscribe while the Charter offer is open (as shown on the pricing page) pay the Charter discount shown there (for example 20%) off our listed price for the base of their plan, for life, for as long as their subscription continues without a break. The discount follows our listed price: if the listed price changes, the Charter price changes with it and stays that much lower. Per-team-member charges and text-message charges are not discounted. If the subscription is cancelled or ends, the Charter discount ends with it, and a new subscription is at our current prices. A failed payment that is fixed within the grace period does not end it. For a Charter Member, the “regular monthly price” used for refunds is the monthly price after their Charter discount.
Your clients' payments. Payments your clients make to your business go straight to your own Stripe account; Pet Care Alliance takes no fee from them. Your own cancellation and refund rules apply to them, and refunds to your clients are made from your Stripe account.
The owner can close the Account at any time. Data is kept for 30 days so you can change your mind, then permanently deleted. We may suspend an Account that breaks these terms.
We work to keep the service running and backed up but provide it "as is". [LIABILITY CAP AND DISCLAIMERS - lawyer to complete.]
We may update these terms and will notify you of material changes. Governing law: [JURISDICTION]. Contact: help@petcarealliance.com.
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