Delete your Pet Care Alliance account
You can delete your account at any time. This page explains how, and what happens to your information.
If you run a business (owners)
- Sign in at www.petcarealliance.com/business/, or open the Pet Care Alliance app.
- Go to app.petcarealliance.com/settings/close-account/ (Settings, Close account).
- Download a copy of your data if you want one. The page asks for a recent export unless you confirm you do not need it.
- Confirm. Your business is closed straight away and signed out.
What happens next: all of the business's data is permanently deleted 30 days after you confirm. Until then you can cancel the closure from the same page. Staff accounts, clients, pets, visits, messages, photos, invoices and visit routes belong to the business and are deleted with it.
If you are a pet owner
Sign in to the pet owner area and choose Delete my account, at app.petcarealliance.com/pet-owner/delete/. Your request is recorded and the team follows up by email. Deleting your pet owner account does not delete records a business keeps about its own clients; ask that business to remove them.
Prefer to ask us?
Email help@petcarealliance.com from the email address on the account, say that you want the account deleted, and we will confirm who you are and handle it.
What may be kept
Payments are handled by our payment provider, Stripe, which keeps its own records under its own rules. Some records may be kept where the law requires it, for example tax and payment records. Visit route data is removed after the business's retention period. Nothing is sold, and deleted data is not used for anything else.
Questions? See our privacy policy.